About FAQs
Frequently Asked Questions (FAQs) let customers learn more about you and your food business, and find the practical information they need to have a smooth ordering experience.
Read more about this in our article:
Make ordering easy with clear customer FAQs
We've developed some example FAQs that you can adapt and use:
Example FAQs
How do I order?
Browse our menu here [ADD LINK], add meals to your cart, then click the cart icon to check out.
You’ll be able to choose delivery or pickup and pay online.
Need help ordering by phone?
You can call us on [PHONE NUMBER] between [WEEKDAYS] from [TIME RANGE].
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I'm on Support at Home – how do I sign up?
Visit our Support at Home sign-up page HERE [ADD LINK] and complete the short request form.
Once your Care Provider approves, we'll let you know. From then on, you'll only pay 30% upfront for each order. We invoice the remainder directly to your Care Provider.
sign-up
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I am an NDIS participant – how do I sign up?
Start by following us (click the heart ❤ icon on our homepage). Then visit our NDIS page HERE [ADD LINK] and click the 'Apply Now' button. Enter your NDIS details and submit your request.
- Plan-Managed Participants: Your application will be sent to your Plan Manager for approval. Once approved, you'll pay 30% of the order upfront, and we’ll invoice your Plan Manager directly for the remaining 70%.
- Self-Managed Participants: You'll pay the full amount upfront. We'll then provide an NDIS-compliant invoice so you can claim reimbursement through the NDIS portal.
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When do orders need to be in by?
Orders close each [WEEKDAY] at [TIME].
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When will I receive my order?
We deliver to [AREA] on [WEEKDAY] between [TIME RANGE].
Prefer to collect? Pickup is available from [STORE LOCATION] on [WEEKDAY] between [TIME RANGE].
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Do you have a minimum order amount?
Yes - for delivery, the minimum order is [$X]. There’s no minimum for pickup.
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Is there a delivery fee?
Delivery across [AREA] is [$X].
Orders over [$X] qualify for free delivery.
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How can I contact you?
Call us on [NUMBER]
Email us at [EMAIL ADDRESS]
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Additional Information
Need more information? Contact Cookaborough Support:
✉️ [email protected]