Resend an SaH or NDIS application
If an SaH or NDIS application remains pending, you can resend it to the Care Provider or Plan Manager.
About SaH and NDIS applications
When a Support at Home (SaH) or NDIS application is submitted, an email is automatically sent to the customer’s Care Provider (SaH) or Plan Manager (NDIS) requesting approval. Until the application is approved, the customer won’t be able to place rebated meal orders through the platform. Approval timeframes can vary depending on the Care Provider or Plan Manager, so it’s a good idea to regularly review the status of your applications from Customers > Profiles. If an application has remained pending for more than a week, we recommend that you:
- Check the application status from the customer’s profile
- Confirm with the customer that their Care Provider or Plan Manager details are correct
- Resend the application if needed
- Encourage the customer to follow up directly with their Care Provider or Plan Manager to help speed things up
How to resend an SaH or NDIS application
Additional Information
Need more information? Contact Cookaborough Support:
✉️ [email protected]
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