Ingredients and Recipes

Recipe components

View recipes that are published on an open menu

Add ingredients to a recipe

Create and use sub-recipes in your recipes

Request a missing ingredient

Download a Recipe Card

Archive or restore recipe

Add menu sections and descriptions

Put a menu item on sale

Add custom badges to menu items

Create and offer meal packs

Create an order for a customer

Edit fulfilment details for a customer's order

Regenerate an invoice

Create a voucher

Production and fulfilment resources

How to Cancel a Support at Home or NDIS Order and Create a Credit Note

Create a customer profile

Update a customer's details

Create customer groups

Pickup & Delivery

Import suburbs to a delivery zone

Create pickup windows

Create delivery windows

Set a minimum spend for pickup orders

Delivery route optimisation via Routific

Organise individual order summaries in route order using Routific

Delete fulfilment windows

Government Programs

Support at Home FAQs

Support at Home APD Reviews for Meal Providers

Email template for approaching and onboarding with Care Providers

Assist SaH customers to choose your business as their meal provider

Prepare for your APD Review

Create an SaH or NDIS application

View a customer’s application details

Resend an SaH or NDIS application

Enter a pre-approved SaH application

Understanding SaH Invoices

Understanding NDIS Invoices

Offer discounts to your customers

How Gift Cards work on Cookaborough

Your Cookaborough Site

Frequently Asked Question (FAQ) Examples

Complete your Find a Cook marketplace listing

Create an announcement

Business Settings

Understanding Stripe payouts

Activate a Stripe manual payout

Enable service fees for SaH and NDIS orders

Enable assisted order fees

Offer ice packs at checkout

Add team members as users in your Cook platform

About the Xero integration

Connect your Xero account to streamline bookkeeping

Add Google Analytics Tracking, Meta Pixel, and Google Ads IDs

Operational reports

Support using Cookaborough

Join the Cooks in the Borough Community

Support using Cookab...

Support using Cookaborough

How to get help using Cookaborough.

About Cookaborough support

Need help using Cookaborough? Whether you have a quick question or need more detailed assistance, we offer multiple ways to get support:

Access the Cook Help Centre

The Cook Help Centre is our one-stop hub for easy-to-follow articles and updates on new features.

Find it on the right side of your screen when logged into the platform:

Email Support

Reach out to our support team via [email protected]

Phone Support

Call us directly on 1300 302 665 and select option 1 for Support.

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